Refund policy

Made-to-Order Policy

All Ofury products are made to order and personalized based on customer selections.
Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personalization errors entered by the customer.

Eligible Refunds and Replacements

We are committed to ensuring every order arrives exactly as intended.
You are eligible for a replacement or refund if:

• The item arrives damaged

• The item received is incorrect

• The personalization details do not match the order confirmation

• The order is lost in transit and confirmed by the carrier

How to Report an Issue

Please contact us within 7 days of delivery at support@ofury.com and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem (if applicable)

Our support team will review your request and respond within 1–2 business days.

Replacement Process

If your claim is approved, we will remake and ship a replacement at no additional cost.

Replacement orders receive priority processing whenever possible.

Refund Process

If a replacement is not possible, a refund will be issued to your original payment method.

Refund processing times depend on your payment provider and may take several business days to appear.

Shipping Fees

Shipping fees are non-refundable unless the issue was caused by an error on our part.

Non-Returnable Situations

We do not offer refunds or replacements for:

• Errors in personalization details provided by the customer

• Orders placed incorrectly

• Normal wear and tear

• Delivery delays caused by carriers, customs, or peak seasons

Order Cancellations

Orders can only be canceled within 12 hours of purchase.
Once production has begun, cancellations are no longer possible.

Our Commitment

Your satisfaction matters to us.
If something goes wrong, we will work with you to make it right.

For any questions, contact support@ofury.com